The third-party products that this article discusses are manufactured by companies that are independent of Microsoft. To view the Lync for Mac 2011 deployment guide, go to the following Microsoft website: Lync for Mac 2011 Deployment Guide. Users/Home Folder/Library/Caches/Ĭontains server names and endpoints from previous connections to Lync servers. Users/Home Folder/Library/Preferences/Ĭontains application preferences for Lync. Users/Home Folder/Documents/Microsoft User Data/Microsoft Lync HistoryĬontains conversation history for the user currently logged in. Users/Home Folder/Documents/Microsoft User Data/Microsoft Lync DataĬontains information about the users who have logged into Lync for Mac 2011 on this user account. See the following table for more information about the path locations that are used in Lync for Mac 2011. In the Users/username/Library/Keychains folder, delete all the files that resemble OC_Ke圜ontainer_.

In your Login keychain, delete the certificate.

Delete any keychains on the left that resemble OC_Ke圜ontainer_.In the Applications/Utilities folder, open Keychain Access. If you delete the Microsoft Lync History folder, you delete all conversations that are saved in the Conversation History. To remove all Lync files from your computer, delete the following folders in the Users/username/Documents/Microsoft User Data folder: Users/username/Library/Logs/Microsoft-Lync.log Note This file is present only if you turned on Lync Logging. Users/username/Library/Logs/Microsoft-Lync-x.log Users/username/Library/Preferences/ByHost/ To remove your existing Lync preferences, delete the following files: Log on to your computer by using administrative credentials. If the issue is resolved by creating the new profile, it will be determined that the issue was caused by a corrupted profile. If you contact Microsoft technical support, you may be asked to create the new profile as a troubleshooting step. You may be able to avoid uninstalling Lync for Mac 2011 if you create a new profile on the Mac.

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